If you’re overwhelmed with the thought of self-storage, you’re not alone. Let’s face it—figuring out where to store your belongings can feel like yet another chore on your to-do list. But here’s the good news: there are plenty of reliable storage options out there, and many of them come with stellar customer service to make the process smoother than you’d expect.
Let’s break it down for you, highlighting some highly-rated storage facilities and what makes them stand out.
Public Storage: A Popular Choice
Hempstead Location (285 Peninsula Blvd, Hempstead, NY)
This Public Storage location has earned a solid reputation with a 4.8/5 rating based on 451 reviews. Customers rave about the friendly and helpful staff, particularly Kim and Camille. One reviewer, Juanita Croston, called it a “wonderful place to come in to get storage” and mentioned how much she appreciated the team’s assistance.
Julia Galdamez had a similar experience, noting how easy the paperwork process was with Camille’s guidance. Meanwhile, Noe Alvizures praised the exceptional customer service and clear communication.
Island Park Location (4116 Austin Blvd, Island Park, NY)
Over in Island Park, this Public Storage location boasts an even higher rating—4.9/5 from 266 reviews. Trini, one of the standout employees, is frequently mentioned for his patience, knowledge, and problem-solving skills. One customer, Janice B, was especially impressed by how Trini answered questions she hadn’t even thought to ask.
Another reviewer, M K, shared a story about how Trini handled an unfortunate situation involving damaged items with incredible understanding and professionalism. It’s clear that this team goes above and beyond to ensure customer satisfaction.
CubeSmart Self Storage: Clean, Friendly, and Professional
Mt. Vernon Location (776 S Columbus Ave, Mt Vernon, NY)
CubeSmart in Mt. Vernon has a nearly perfect 4.9/5 rating from 197 reviews. Customers consistently praise the cleanliness of the facility and the professionalism of the staff. Raheem, one of the team members, stands out for his detailed explanations and courteous demeanor.
Paul Lang shared how Raheem stayed late to make sure everything was set up for moving day—a small but meaningful gesture that left a lasting impression. Another customer, Dianne Williams, called her experience the “BEST” she’s ever had with a storage company, thanks to the exceptional service provided by Liz.
West Hempstead Location (95 Woodfield Rd, West Hempstead, NY)
This location also receives high marks for its friendly staff and clean facilities, with a 4.3/5 rating based on 113 reviews. However, some customers, like BLOCWORK Inc., have pointed out issues with the elevator and cart availability. Despite these challenges, the team—led by manager Jennifer—has been praised for their outstanding service and responsiveness.
Storage Post Self Storage: A Clean and Customer-Focused Option
Brooklyn Location (32 Grand Ave, Brooklyn, NY)
With a 4.6/5 rating from 394 reviews, Storage Post in Brooklyn is another solid choice. Customers frequently mention the helpfulness of the staff, with one reviewer, Raymie Santisteban, calling the moving process “easy and fast.”
Another customer, Ardes Feit, described the staff—especially Abraham—as “diamonds in the rough” for their kindness and attention to detail. Abraham’s efforts to organize a customer’s belongings after an unsupervised transfer were particularly appreciated.
Floral Park Location (50 Carnation Ave, Floral Park, NY)
While this location has a respectable 4.4/5 rating, some customers have noted areas for improvement, such as better signage and cart availability. That said, the facility’s competitive pricing and clean environment make it a popular choice for those on a budget.
Safeguard Self Storage: Exceptional Service
Williamsburg Location (930 Grand St, Brooklyn, NY)
This Safeguard location has a strong 4.8/5 rating, with many customers praising the staff for their professionalism and kindness. Victor, the manager, is frequently mentioned as a standout employee who goes above and beyond to help customers.
Kelly Shaw Nyala described Victor’s ability to provide personalized, kind assistance as a “lost art form” in NYC. Another reviewer, George M. Tavares III, called the customer service here the best he’s experienced in the city.
Ridgewood Location (1726 Hancock St, Ridgewood, NY)
With a 4.8/5 rating from 493 reviews, this location is another top contender. Hector, one of the team members, is frequently praised for his thoroughness and friendly demeanor. Julia Osman noted how well the staff communicates with each other to ensure a seamless customer experience.
Why Reviews Matter
At the end of the day, choosing a storage facility isn’t just about the price or location—it’s about trust. You’re leaving your belongings, often items with sentimental value, in someone else’s care. That’s why it’s so important to read reviews and learn from other people’s experiences.
Whether it’s the friendly service at Public Storage, the professionalism at CubeSmart, or the cleanliness at Storage Post, there’s something for everyone. And if you’re still unsure, why not give them a call? Many locations offer free estimates and tours, so you can see for yourself what they have to offer.
So, what are you waiting for? Find the storage solution that works best for you and enjoy the peace of mind that comes with knowing your belongings are in good hands.
Photo Courtesy of: Public Storage, CubeSmart Self Storage, Storage Post Self Storage, Safeguard Self Storage